Notification emails
AvailableChecked against the product on September 14, 2026
Choose your emails
Open Settings, choose Notifications, switch the emails you want on or off and select Save preferences. Your choice applies to every workspace you belong to, and every notification email links back to these settings.
| What it contains | On by default | |
|---|---|---|
| New lead captured | The people who sent a DM after one of your automations messaged them, with the automation that brought them in. At most one email every 15 minutes per workspace. | Yes |
| Automation errors | Automations that failed and why, accounts that need to be reconnected, and hours in which Instagram rate limited the account. At most one email an hour per workspace. | Yes |
| Weekly performance report | Every Monday, the previous seven days: automated replies, leads, conversations, live automations and the top automations. Sent only for workspaces with activity or a live automation. | Yes |
| Product updates and tips | Your choice is saved, but ChatPeak does not send these emails yet. | No |
Emails go to each member of the workspace who has the switch on. How leads are counted is explained in leads and conversion tracking, and what to do about a disconnected account in connect your Instagram account.