Triggers and keywords

Trigger types

Set the trigger when you create the automation, or change it later on the trigger step in the flow builder.

Set keywords

Select the trigger step and enter the keywords in the Keywords field, separated by commas, for example link, free, price. Any one of them starts the automation.

• Whole words only

  link matches "Link please!" but not "linkedin". A keyword can also be a phrase of several words.

• Capital letters do not matter

  GUIDE, Guide and guide are the same keyword.

• No keywords means everything

  An empty field answers every comment, or every DM or story reply. For DMs and story replies such an automation answers the same person at most once every 24 hours.

Which automation answers

Each comment, DM or story reply starts at most one automation. When several live automations match, ChatPeak picks in this order:

1. 1
   The more specific group

   For a comment, automations limited to that post come before automations for all posts. For a story reply, story reply automations come before DM keyword automations.

2. 2
   Keyword matches first

   Within a group, an automation whose keyword matched comes before one without keywords.

3. 3
   Newest published first

   Among equal matches, the most recently published automation answers.

Choosing a good keyword

• Short and distinctive

  One word that rarely appears by accident, such as guide rather than yes.

• Tied to the reward

  A keyword that names what people get is easier to remember and to type.

More on this in choosing words people will actually comment. For an overview of automatic replies on Instagram, see Instagram auto reply.